Time Indexing Support Pricing
Bulk support
The cost of support is presented in the table below.
For each level of support, an organisation can present a certain
number of users to be lisited as "supported users", and
those listed users can register a number of incidents per year.
The higher support levels allow more supported users and more
support incidents per year.
| | Level 1 | Level 2 | Level 3 | Level 4 |
| No of incidents | 10 | 40 | 100 | unlimited |
| No of users registered | 1 | 2-10 | 11-30 | unlimited |
| Price per year | £600 | £1800 | £5000 | contact us |
| Response time | within 24 hours | within 24 hours | between 8-24 hours | contact us |
One off support
For one off support calls, where there is no
pre-paid support within an organisation, each individual
support call is charged:
- at zero cost, for any call that lasts
under 5 minutes
- at £50, for calls lasting between
5 minutes and 1 hour
- at £50 per hour, for all subsequent
time
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